Mastering Communication for Dental Excellence

In today’s fast-paced dental practice, effective communication is vital for ensuring patient satisfaction and smooth operations. Reception staff play a critical role in this, as they are often the first point of contact for patients. Their ability to communicate effectively can significantly impact the overall patient experience.

This course, led by Dr. Senny Thomas, focuses on empowering reception staff with the skills they need to excel in their roles. Through a blend of theory and practical training, participants will learn how to engage patients with active listening and empathy, address inquiries and concerns with professionalism, and manage appointment scheduling with precision. By mastering these skills, dental teams can enhance patient trust and streamline practice management, leading to a more efficient and patient-centered environment.

Topics Covered:

• Training Reception Staff in Active Listening and Empathetic Communication
• Handling Patient Inquiries and Concerns Professionally
• Managing Appointment Scheduling and Follow-ups Efficiently

This course will take place next month. For the exact date and to reserve your spot, contact us via WhatsApp today!